Era Digital, Pelayanan ASN Sulbar Diuji Publik

Mei 03, 2026

0 menit baca

Mamuju, TOKATA.id – Dinas Komunikasi, Informatika, Statistik dan Persandian (Kominfo SS) Sulawesi Barat menekankan kehati-hatian aparatur sipil negara (ASN) dalam pelayanan publik, seiring pengawasan masyarakat yang kian tajam di era digital.

Kepala Dinas Kominfo SS Sulbar, Muhammad Ridwan Djafar, menyampaikan hal ini merespons arahan Gubernur Sulbar Suhardi Duka dalam apel virtual. "Komunikasi publik kini tak lagi terbatas media konvensional. Setiap individu bisa merekam, menilai, dan menyebarkan kritik dalam hitungan detik," ujar Ridwan, Minggu (3/5/2026).

Menurutnya, pelayanan lambat atau tidak transparan berpotensi viral, menggerus citra pemerintah. "Publik tak lagi pasif menunggu berita. Satu keluhan buruk bisa menyebar luas, merusak kepercayaan," tegasnya.

Ridwan mendesak seluruh perangkat daerah membangun budaya pelayanan cepat, responsif, dan transparan. "Jangan beri celah persepsi negatif. Layani dengan hati, karena arus digital tak kenal ampun," pungkasnya.

Kominfo SS Sulbar menilai langkah ini kunci menjaga kepercayaan di tengah banjir informasi. (*/Rigo Pramana)

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